Sales Disclaimer

Ikhetheleng online sales disclaimer “Online Contract”, shipping and refund policy

The following are the terms of the sales agreement between Liopelo Consultants (Pty) Ltd, the operator of  https://ikhetheleng.com/ a subdomain owned by Liopelo Consultants (Pty) Ltd and through other valid subdomains according to its web site security certificate being (“Company, the Company or the company”), or through official and legitimate sales channels online and/ or offline acknowledged as such by the Company, and the buyer (“Buyer or the Buyer”) of goods or services through the Company’s Web site (the “Site”). Proceeding to conclude a sale at checkout with the Company implies that the customer has read and accepts these terms of service (click the text to follow linked content) and the agreement, including all other terms and conditions contained here on this website, but not limited to those in relation to Privacy, Legal Notice, Returns, Duties and Taxes (click the name to follow the related linked content) while the Company ensures that these terms are available on the home page or one of the pages the customer has to navigate to conclude a sale on the web site mentioned above, so please review these terms carefully:

1. Introduction

Buyer agrees to the terms and conditions outlined in this Online Contract (“Contract”) with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

• Setup and Payment

Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer’s password. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorized use of the password. Company does not protect Buyer from unauthorized use of Buyer’s password.

• Copyright

The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

• Editing, Deleting, and Modification

Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

• Right to Refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

• Indemnification

Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of the Site.

• Non-Transferable

Buyer’s right to use the Service is not transferable and is subject to any limits established by Company or by Buyer’s credit card company.

• Disclaimer

The service, content, goods and services from or through the service are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site and goods and services would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.

• Refund Policy

This Section 9 sets forth Buyer’s sole and exclusive right to refund.

While Ikhetheleng prides itself with the quality of its listed services, that said, the Company does utilize third parties for customers’ order fulfilment. Therefore, if by our doing or one of our authorized order fulfillers’ actions, a product purchased is defective, not delivered, has quality issues as described under ‘Returns Policy Conditions’ below, or it was delayed beyond advised delivery time at checkout, we will issue a full refund to the Buyer. Therefore, Buyer will be fully refunded once the product has been received and inspected and found to be in its original received condition to the Buyer, and sent within 7 days of receipt to our Sourcing Service Center at an address provided at the time of application. Currently, all returns must be mailed to the following addresses:

1. P. O.  Box 15915,  Maseru Lesotho.

Send the item within the process described herein and contact us before returning the product with the provided notification form from the website or a personal written statement of a claim that conforms to only one of the permissible returns outlined above and shipped at buyer’s cost to the address.

In cases where returning a product is not possible, a proof of defection/ non-deliverance (whichever is applicable) will be requested by the company before refunds are initiated. In such event, Ikhetheleng store shall provide the Buyer a credit for other purchases from the Site (less shipping and handling charges incurred) or refund the full product cost. Exceptions for buyer shipping costs in returning the item shall apply to the conditions of quality as outlined below.  While we refund all services, undergarments, swimming suits, earrings and other hygiene prone services will not be accepted as returns though may still be refunded with customer negotiation.

1. SERVICE RETURNS POLICY CONDITIONS

1. Service quality issues

Steps: Email our Customer Service at: myorder@Ikhetheleng .com → attach your product picture/video and describe the problem with provided the filled form → Customer Service confirms → Choose your solution

Claim period: Within 14 days from the date, you received the item.

Customer Service response time: Within 24 hours

Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

1. Unsatisfactory service received

Steps: Email our Customer Service at: myorder@Ikhetheleng .com → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund

Claim period: Within 7 days from the date, you received the item.

Customer Service response time: Within 2 to 3 weeks after receiving your services.

Solution: After we receive and inspect the item, Customer Service will issue you a refund.

In this case however, you shall bear all shipping costs, including the initial shipping cost incurred to send you the item.

1. Wrong service received

Steps: Email our Customer Service at: myorder@Ikhetheleng .com → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution

Claim period: Within 7 days from the date, you received the item.

Customer Service response time: Within 24 hours

Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

1. SHIPPING POLICY

Ikhetheleng mainly provides virtual services and services and shipping herein refers to an official handover of the service rendered or the virtual product to the company, to which service will be rendered and the virtual product delivered when acknowledged so by an employee of the client company or published or installed on client company computers or in storage devices handed over and/or controlled by the company.

1. GOVERNING LAW

This Contract shall be treated as though it were executed and performed in Maseru, Lesotho as the legal registered State of the operating company rendering services Liopelo Consultants (Pty) Ltd and through https://ikhetheleng.com and shall be governed by and construed in accordance with the laws of the State of Delaware (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 2 months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.

1. litigation

Notwithstanding the service center address of the company, all legal proceedings arising out of or in connection with this Contract shall be brought solely in Maseru, Lesotho, and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

1. Acknowledgment

This Agreement represents the entire understanding between you and us regarding your relationship to online services and supersedes any prior statements or representations. IF YOU AGREE TO BE BOUND BY THE TERMS OF THIS ONLINE AGREEMENT, you may proceed to browse the site and conclude a purchase. If you do not agree to the above terms, you may proceed to log off the site and any user created accounts in the system.

Continuing browsing the site institutes a consent to the above terms of purchase of any goods or services on the site or on any other affiliate sites of the company as indicated by the site security certificate.

Updated: January 2 2024