Privacy Policy

Liopelo Consultants (Pty) Ltd is a company that provides various services and products directly to consumers and to businesses, we offer these services using various delivery channels and websites acknowledged as such, and this is one of them. Our website, https://ikhetheleng.com principally provides a marketplace for networking to individuals who want to connect socially with others and has augmented necessary tools and collects information both to facilitate this service and to provide a secure marketplace as such. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and safeguard your personal data when you visit our website or use our services.

What data we collect and how we use it

We may collect and process the following types of personal data from you:

  • Identity data, such as your name, username, or company name
  • Contact data, such as your email address, phone number, or physical address
  • Financial data, such as your payment method, billing information, or transaction history
  • Technical data, such as your IP address, browser type, device type, or operating system
  • Usage data, such as your browsing activity, preferences, or feedback
  • Marketing data, such as your interests, preferences, or consent to receive marketing communications from us or our partners

We use your personal data for the following purposes:

  • To provide you with our website and services, and to manage our relationship with you
  • To process your payments and deliver your orders
  • To communicate with you about our website and services, and to respond to your inquiries or requests
  • To improve and personalize your experience on our website and services, and to measure and analyze their performance
  • To send you marketing communications, promotions, or surveys, if you have opted in to receive them
  • To comply with our legal obligations, protect our rights and interests, and prevent fraud or abuse

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the data, and the applicable legal requirements.

Methods of collection

We collect your personal data in different ways, depending on how you interact with our website and services. We may collect your personal data:

  • Directly from you, when you provide it to us voluntarily, such as when you fill out a form, make a purchase, sign up for an account, subscribe to our newsletter, or contact us
  • Automatically from you, when you use our website or services, such as when you browse our pages, click on links, or view our ads
  • From third parties, when you use their services or platforms that are integrated with our website or services, such as Google Services, Facebook, or other social media networks

Customer communication

We may use your personal data to communicate with you about our website and services, and to respond to your inquiries or requests. We may contact you by email, phone, text message, or other means, depending on the contact information you provide to us and your preferences. You can opt out of receiving certain communications from us at any time by following the unsubscribe link or instructions in our messages, or by contacting us.

Redress and security information

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data. If you have any questions about the security of your personal data, or if you suspect or become aware of a breach, please contact us immediately.

You have certain rights and choices regarding your personal data, depending on the applicable laws and regulations in your region. These may include:

  • The right to access, update, or delete your personal data
  • The right to restrict or object to the processing of your personal data
  • The right to data portability, or to receive a copy of your personal data in a structured, commonly used, and machine-readable format
  • The right to withdraw your consent to the processing of your personal data, where applicable
  • The right to lodge a complaint with a supervisory authority, where applicable

If you wish to exercise any of these rights or choices, please contact us using the contact information below. We may ask you to verify your identity before fulfilling your request.

Child privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal data from anyone under the age of 13. If you are under 13, please do not provide any personal data to us. If we learn that we have collected personal data from a child under 13, we will delete it as soon as possible. If you believe that we might have any personal data from a child under 13, please contact us.

Third-party links and services

Our website and services may contain links to or integrate with other websites, platforms, or services that are not operated or controlled by us. This privacy policy does not apply to these third-party sites or services, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of these third-party sites or services before providing any personal data to them or using their features.

Some of the third-party services that we use or integrate with on our website or services include:

  • Google Services, such as Google Analytics, Google Ads, Google Tag Manager, and Google Fonts. These services help us measure and improve the performance of our website and services, deliver relevant ads to you, and enhance the appearance and functionality of our website and services. You can learn more about how Google uses your personal data and how you can control it here: Google Privacy Policy
  • Facebook, such as Facebook Pixel and Facebook Login. These services help us measure and improve the effectiveness of our marketing campaigns, deliver personalized ads to you, and enable you to sign in to our website or services using your Facebook account. You can learn more about how Facebook uses your personal data and how you can control it here: Facebook Data Policy
  • WordPress and WooCommerce, which are the platforms that we use to create and manage our website and online store. These platforms may collect and process your personal data when you visit our website or use our services, such as your IP address, browser type, device type, operating system, browsing activity, preferences, or feedback. You can learn more about how WordPress and WooCommerce use your personal data and how you can control it here: WordPress Privacy Policyand WooCommerce Privacy Policy

Cookie policy

A cookie is a small piece of data that is stored on your browser or device when you visit a website or use a service. Cookies can help improve your user experience, remember your preferences, and provide relevant content or ads to you. However, cookies can also be used to track your online activity and collect your personal data.

We use cookies and similar technologies, such as pixels, web beacons, and local storage, on our website and services for various purposes, such as:

  • To enable the essential functions and features of our website and services, such as authentication, security, and performance
  • To remember your settings and preferences, such as language, currency, and cart items
  • To measure and analyze the usage and performance of our website and services, and to improve them accordingly
  • To deliver personalized content and ads to you, and to measure and improve the effectiveness of our marketing campaigns

Some of the cookies and similar technologies that we use on our website and services are set by us (first-party cookies), while others are set by third parties (third-party cookies). You can find more information about the third-party cookies that we use or integrate with on our website or services in the previous section.

You can control and manage your cookie preferences by adjusting your browser settings or using the cookie banner or tool on our website. You can also opt out of some of the third-party cookies and similar technologies that we use or integrate with on our website or services by visiting their respective privacy policies or opt-out pages.

Please note that if you disable or reject cookies, some parts or features of our website or services may not work properly or may be less secure.

Changes and updates

We may update or change this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other purposes. We will notify you of any material changes by posting the updated policy on our website, and we will indicate the date of the last revision at the top of this page. You are responsible for reviewing this privacy policy periodically to stay informed of how we use and protect your personal data. Your continued use of our website or services after any changes or updates to this privacy policy constitutes your acceptance of such changes or updates.

Contact information

If you have any questions, comments, or concerns about this privacy policy or how we handle your personal data, please contact us using the following details:

  • Email: customers@ikhethelecom
  • Mailing Address: P.O Box 0813 Maseru West 105, Maseru, Lesotho.

We will respond to your request as soon as possible.

 

Updated, January 1, 2024