Refunds and Cancellation Policy

Ikhetheleng Website Refunds and Cancellation Policy


Welcome to, a service provided by Liopelo Consultants (Pty) Ltd. We value the trust you place in our platform and are committed to ensuring a transparent and fair refunds process. This policy outlines the conditions under which refunds and cancellations are granted.

Statement of Purpose is dedicated to providing a satisfying user experience. This policy details our approach to handling refunds and cancellations, ensuring clarity and compliance with legal standards.

Applicable Scope and Time Limit

  1. Eligibility for Refund/Cancellation:
    • Services that have not been utilized or accessed may be eligible for a refund.
    • Cancellation requests must be made within a 30-day window from the date of purchase.

Service Condition Requirements

  1. Account Status:
    • Services should be unused at the time of the cancellation request to qualify for a refund.
  2. Account and Subscription Details:
    • All account details and subscription preferences should be accurate.

Refund Process

  1. Overview:
    • Upon receiving a cancellation request, we will review your account activity.
    • Eligible refunds will be processed within 14 business days, minus any applicable fees.
  2. Exceptions:
    • Customized services or special offers are non-refundable.
    • Unique circumstances will be considered on a case-by-case basis.
  3. Fees:
    • A card fee and a service administration fee totalling approximately 4% will be deducted for partial refunds.

Defective Service and Non-Delivery

  1. Proof of Issue:
    • Evidence may be required for services not delivered.
    • We will offer a credit for future use or a full refund, minus any processing fees.
  2. Liopelo Consultants (Pty) Ltd’s Responsibility:
    • We will cover any costs associated with the resolution of the issue.

Quality Conditions

  1. Refund Eligibility:
    • All services are eligible for a refund if they meet the specified conditions.
    • We are committed to providing a satisfactory experience.
  2. As-Is Services:
    • Trial or promotional services are provided “as is” and are non-refundable.

Contact Information

  1. Customer Support:
    • For inquiries or to submit a cancellation request, please contact us at or You can also reach us via mail at P.O. Box 15915 Maseru, 100. Lesotho
  2. Policy Updates:
    • We will communicate any changes to this policy through email or website notifications.

Other Conditions

  1. Termination of Services:
    • Services may be terminated by either party with written notice, subject to ongoing obligations.
  2. Right to Service Interruption:
    • reserves the right to interrupt services under certain conditions, such as breach of terms or illegal activities.
  3. Billing Principles:
    • Billing will be based on the actual time the service was available, regardless of usage.
  4. Service Interruption Notification:
    • Customers will be informed of any service interruptions via email or written communication.

Additional Provisions

  • The refund policy is subject to the fair use policies and sales disclaimer available at
  • All refunds and cancellations are processed in accordance with the terms laid out at

Legal Jurisdiction

This Refunds and Cancellation Policy shall be governed by and construed in accordance with the laws of the Kingdom of Lesotho. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Lesotho.

Non-Refundable Subscriptions

Please note that subscriptions are generally non-refundable. To cancel your subscription, please follow the instructions on your account settings page.

Requesting a Refund

To request a refund, locate your order number and contact our support team. Refunds for in-app purchases are typically non-refundable, but exceptions may be made in accordance with local laws or unique circumstances.

Chargeback and Payment Disputes

In the event of a payment dispute or chargeback request, we ask that you contact our customer support first to resolve the issue. Refunds due to merchant error or non-delivery of service will be processed promptly.

Subscription Renewal

Subscriptions must be cancelled at least three days before the renewal date to avoid further charges.

Refund Eligibility

Refunds are granted in cases of fraudulent use, erroneous purchases, or if the member’s profile is deleted for violating our terms.

Expiration of Credits

Unused credits expire 90 days after purchase, except for subscription credits, which expire at the end of the subscription period and are not carried over.

Updated: January 2, 2024